Real estate agencies, as well as Thailand property developers, are currently under scrutiny from the Office of the Consumer Protection Board (OCPB).
The Office of the Prime Minister told the OCPB to keep a watch on advertisements and promotions, especially during the New Year festival.
The Minister attached to the Prime Minister’s Office, Suwaphan Tanyuwatthana, said he asked the OCPB to place high importance on advertisements and promotions, especially any terms and conditions.
Suwaphan added that a meeting between Consumer Protection Board members resolved to prosecute real estate agencies and property business operators, including housing and condominium firms, who have not treated their customers fairly.
In my personal experience, the OCPB is an under-used and not a widely known resource for non-Thais that is worth considering when property agreements with landlords or real estate agencies, such as rental agreements, are deemed to be unfair or when deposits are withheld for no reason.
The process in Bangkok involves having your claim assessed by OCPB officials at Chaengwattana. Often the mere threat of Government officials being involved can be enough to show you’re serious.
Think of the OCPB as an arbitration service. You can still take court action if you desire.